Return & Replacement

🔄 When Can I Request a Replacement?

A replacement may be requested if you receive:

• A damaged product
• A defective product
• A wrong product
• A product with missing parts or accessories

⏱️ Replacement Request Time

Replacement requests should be submitted within 48 hours of receiving the product.

Requests submitted after this period may not be accepted.

📦 Replacement Conditions

To be eligible for replacement, the product must:

• Be unused or in its original condition where applicable.
• Have the original packaging.
• Include all accessories and components.
• Not have any physical damage caused by the customer.
• Not show signs of improper installation or misuse.

💡 LED Light & Electrical Products

Before installing a light or electrical product, please check the product carefully.

❌ Products That May Not Be Eligible

Replacement may not be available for products that:

• Have been physically damaged after delivery.
• Were installed incorrectly.
• Were modified or repaired by the customer.
• Were damaged due to voltage/electrical problems.
• Show signs of misuse or negligence.
• Are missing original packaging or accessories.

🚚 Damaged During Delivery

If your product appears damaged when you receive it, please contact us immediately.

Please keep the product, packaging, and delivery information available so that we can properly review the issue.

💰 Refund Policy

If a replacement is not possible due to product availability or other valid reasons, a refund may be considered depending on the situation.

Refund eligibility will be determined after reviewing the product and the reported issue.

📋 How to Request a Replacement

To request a replacement, please contact us with:

• Your Order ID
• Customer name and phone number
• Details of the problem
• Clear photos/videos of the product and issue

Our support team will review your request and guide you through the next steps.